"How to" for Flight Information (Coronavirus)

With everything going on in the world, I wanted to help in a small way to give people a “how to” guide with canceling and/or changing your travel plans when it comes to airline flights. Don’t let this be the thing that sets you off and ruin your whole day or vibes. Everyone is stressed and on edge so, let us use this time to help each other. Please share this blog with anyone you know who is needing some guidance right now on how to handle their travel flights.


I have done the research for some of the major airline companies. I have also had to cancel my own travel plans and my clients, so I know firsthand how frustrating and overwhelming this whole experience can be. Below you will find the airline companies, travel dates and what to do and included screenshots with links embedded in them to go directly to that airline company page.


Some airline companies are allowing customers to email in to cancel or change their tickets which is a better option if your travel dates are weeks away. Just keep in mind that they are also experiencing a high volume of emails and could take a few business days to hear back.


If you booked your travels through a travel agent, please speak with your travel agent first before going directly through the airline companies.


This link provided is an affiliate link and I may gain commission from you purchasing from these affiliate links.


The first question I am being asked on a daily basis is if people should change the dates of their travel journey or cancel flights altogether. And honestly, this is still a hard one for me to answer even for myself. With not knowing what the future holds and how much this is going to impact the travel industry and traveling in general, this is something I am riding out for now. Please make the best decision based on your own situation.


This blog and information are based on the information I found today, March 21th, and subject to change within minutes of me posting this. I will update this information as often as I can.


This link provided is an affiliate link and I may gain commission from you purchasing from these affiliate links.


Frontier Airlines


Starting with Frontier Airlines because they are one of my top airline company to use! (Even though I am still low key mad at them for taking down their month view from the website.) My flights to Las Vegas (one ways) are both with Frontier Airlines which has a New Change Policy with the coronavirus impacting the travel industry.


· FYI: They offer a video on how to complete both of these options for your flight on their website: https://www.flyfrontier.com/travel/travel-info/New-Change-Policy

· Both options can be done online, so no need to call in and be on hold for hours. Yes, wait times for some airline companies and other travel companies like hotels and rental cars have wait times over 2 hours or longer.


Updated 4/4/2020


  • If your ticket was purchased before March 10th with travel dates until April 30th then you can cancel or change your flights at no extra cost!


  • If you purchased your tickets between March 10th through April 15th, you can cancel or change your flights at no cost too!


To change or cancel your flights:


*Make sure you have your confirmation number with you because it will be needed to pull your reservation up.


1. Enter your confirmation code and last name on the MY TRIPS page.

2. Select to cancel your flight – NO CANCELLATION FEES WILL BE APPLIED.

3. You will automatically receive your credit for future use.


NOTE: If you did not book your travel with Frontier directly, you will need to update your contact information when you cancel your flight to enable online processing.


To change your dates or cancel from the homepage:


1. To make changes or cancel, visit My Trip/Check-In and make sure to have your confirmation number so you can look up the reservation.



2. Enter Last Name tickets were bought under and enter the confirmation code which was emailed to you when you purchased the flights.



3. After you select a change or cancel, you will read a message going over the terms and conditions of your choice of canceling or changing. If wanting to receive a voucher, the message will let you know how long you have to use this voucher.


~I have decided to cancel my flights to Las Vegas as Frontier Airlines just sent an email stating if I cancel my flights then I will receive an extra $50 of credit/voucher per person on the itinerary to use before the year is over. Thanks, Frontier Airlines!

This link provided is an affiliate link and I may gain commission from you purchasing from these affiliate links.


American Airlines


*They are asking for anyone not traveling within the next 72 hours to not call them due to high volume.


If you booked directly through American Airlines, you can cancel your flight online and when your trip is 72 hours away, call to re-book.


Updated 4/4/2020


  • If you purchased your tickets before March 1st with travel dates until May 31st then you can rebook without paying any extra fees!


  • If you purchased tickets between March 1st and April 30th then you change your dates in the future without any fees.


To cancel or change your flight dates:

1. Find your trip

2. If your trip is eligible, you'll see "Change trip" or Cancel trip" om the top toolbar.

3. Choose "change trip"


*Keep in mind, you may owe any difference in ticket price when you re-book your trip.



Spirit Airlines


Updated 4/4/2020


Spirit post some FAQ's to help provide details on how they are handling cancellations and changing travel dates. I would recommend reviewing their list (right over 15 FAQ) before calling in as call volume is still extremely high. Even being weeks later, you will spend hours on the phone. And remember to be nice and pleasant with the person picking up the phone, you never know if they were just screamed at for not being able to control the flights from stopping.


To cancel or change your flights:


1. Go to https://www.spirit.com/#mytrips

2. Enter passengers last name and confirmation code



This link provided is an affiliate link and I may gain commission from you purchasing from these affiliate links.



Allegiant Airlines


If you are more than 72 hours away from flying, don't call into customer service quite yet. You can cancel or change your tickets online for no fee!


You can cancel and change your flights without receiving any charges or fees and needs to do through the Manage Travel page. For any cancellations, full refunds are being given and emailed to the address provided at original bookings.


How to cancel or change your flights:


1. From the home page, click on “Manage Travel”

2. You can locate your flight is either confirmation number, email or card used for purchasing the tickets.


Jet Blue


Updated: 4/4/2020


Just like the other airline companies, if you are more than 72 hours away from flying hold off on calling in. Jet Blue's website is extremely detailed with its information on what to do and how to do it!


  • If your tickets are from now until May 31st, you can cancel or change your dates at no extra cost!

  • If looking to re-book your flights, then you must travel before October 24th.

  • If looking to cancel your flights, you will receive a credit which is good for 18 months from the date of issuance.


*Cannot manage JetBlue Vacation online at this time


To change or cancel your flight:


1. Go to Manage your trip online to cancel or change your flight


Southwest Airlines


By far the easiest for me to cancel and received a voucher for my client to use anywhere until February 2021. It seriously took me 2 minutes to read what to do and what was about to happen and click click all done. I wish I got screenshots of canceling the flight and getting a voucher good until February 2021 to show you.


Updated: 4/4/2020


If you are supposed to be flying from today through April 30th, then you can change your flight for another date within 60 days from the original travel date. At no extra cost!


From the website: If you decide not to travel, as long as you cancel your flight at least 10 minutes before its scheduled departure, the funds used to pay for a nonrefundable ticket are normally valid for one year from the date of purchase. However, in recognition of the current travel environment, we are extending the expiration date of some travel funds:


  • Customers’ funds that have expired or will expire between March 1 – June 30, 2020, will now expire on June 30, 2021.

  • Any travel funds created because you cancel a flight between March 1 – June 30, 2020, will expire on June 30, 2021.


To cancel or change your flights for no extra charges or fees:


1. Click on Change/Cancel in the menu bar on their home page

2. Enter flight information

3. Select change flight or cancel flight radio button located to the right of the field of entering the last name.

4. Confirm your cancellation and click submit.

After you are done, they will email you what the changes are and when you are able to use the voucher.


This link provided is an affiliate link and I may gain commission from you purchasing from these affiliate links.


Delta Airlines


BEST LAYOUT FOR WHAT TO DO WITH THE CORONAVIRUS IMPACTING FLIGHTS! To be honest, I just want to screenshot their whole page and share it here. Super detailed and never flown but Delta before, but now I may. (It's the small things that attract me to a company and will become loyal.)


Updated 4/4/2020


Delta Airlines has received some recognition amongst travel bloggers like The Points Guy for being one of the most generous during this time.


Delta is offering the longest extended period for future travel dates if you decided to re-book. Travel dates until May 31st, 2022.


  • This is available to customers who have a departure between April and/or May 2020

  • Or if you have canceled flights during March, April and/or May 2020


I decided to screenshot their whole page to share, thanks to Delta Airlines!



United Airlines


United Airlines is also asking customers to not call in until there are 72 hours left until your departure.


Updated 4/4/2020


United Airlines has completely redone there coronavirus section and even included a chatbox to help you with your questions.


If flights were purchased on or before March 2nd and have trave dates between March 3rd through March 31st, 2020 then you can change those dates over the course of the next 12 months or Before December 31st whichever is earliest.


And for any new flight purchased before April 30th then you can change the dates over a course of 12 months.


United Airlines is extending its electronic certificates by allowing customers to have 24 months before using their voucher. Includes purchased made on or after April 1st.


They also provide a list of countries that they have made waivers for which could come in handy before calling in. (https://www.united.com/ual/en/us/fly/travel/notices.html)



To change or cancel your flight:



FINALLY...for anything you do with your flights, hotel reservations and everything else, make sure to ask for emails with your details. This will help you remember when to use what or how long until you receive your money back. This is one way to stay organized during a time of chaos. I hope this blog helps you and anyone you know needs some guidance right now.


This link provided is an affiliate link and I may gain commission from you purchasing from these affiliate links.


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Hello Everyone, my name is Sara Elizabeth and a full-time working mom and a full-time student!

Over the years I have fallen in love with  traveling and exploring the great states of the United States! This passion grew from understanding how to find good deals on airline flights which have been the reason for many of my travel adventures. This journey has led me to find "that travel deal" for domestic and international flights. These are those kinds of deals that have people asking "How did you find them so low?" ...Well, to those asking that question, follow along this adventure of mine to learn my methods for finding that perfect travel deal. 

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